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FREQUENTLY ASKED QUESTIONS

HOW DO YOU STORE THE TREATS?

Most treats last for a general rule of up to 30-60 days if stored properly. However for more specific shelf life & storage information, please refer to each individual product's description & the date located on the back of each package.

WHAT ITEMS CAN BE SHIPPED?

Items that can be shipped are limited to:

  • Cookies 

  • Biscuits 

  • Donuts

  • Dehydrated Treats

  • Toys

  • Gift Certificates

  • Merchandise

WHAT ARE THE PAYMENT OPTIONS?

We currently accept all major credit & debit cards processed through Square Space as well as PayPal. At in-person events, we do also accept cash.

WHAT IS YOUR RETURN POLICY?

We currently do not accept any returns and do not provide any refunds at this time. However, if there is a problem with your order, please reach out to us and we will work with you directly on how we can make it right.

DO YOU OFFER GIFT CARDS?

Yes! We current sell e-gift cards right here from our website as well as physical gift certificates. 

WHAT IS YOUR CURRENT PROCESSING TIME?

Our current processing time is 7-10 business days for all orders. Wholesale Orders may differ. Nummy Nums Kapolei is owned & operated solely by one person, therefore requiring a bit more time to produce orders & to allow adequate time for proper dehydration of certain products.

ARE YOUR PRODUCTS SOLD IN STORES?

Yes! As of February 2022, our products are available in-store at the following merchants: 

  • Kalihi Pet Center (Honolulu)

  • Paw Hana Supply Co. (Aiea)

  • Aloha Pawz (Hilo)

  • Heart of Town Pets (Honolulu)

  • No'eau Designers (Kapolei)

DO YOU HAVE A LOYALTY PROGRAM?

Yes we do! It is called the Nums Crumbles Points Program. By creating a free account on our website here, you will be eligible to start receiving Crumble Points for following our social media accounts, sharing our website to your social media accounts, celebrating a birthday & for making purchases. Crumbles Points can be redeemed for discounts on future purchases and never expire.

DO YOU SHIP INTERNATIONALLY?

Unfortunately at this time we are unable to ship internationally.
We can currently only ship within the United States.

DO YOU GIVE BACK TO THE COMMUNITY?

Yes we do! Each month, depending on our sales & revenue, we try to donate to a local animal shelter here on Oahu, as this is our home island. We also try our very best to help local animal shelters through social media to spread the word whenever animals are up for adoption. We also constantly support other small businesses & are almost always willing to do collaborations.